Increasing cultural awareness and qualitative study of nurses’ perceptions about cultural competence training
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Abstract
Today, healthcare workers all throughout the globe care for more and more patients who speak different languages and come from different cultures. Cultural competence is important for the quality of healthcare, and we need to learn more about alternative educational models and methods that might help people become more culturally competent. This research investigates nurses' perspectives about the content and efficacy of cultural competency training aimed at enhancing awareness of personal cultural attributes. The training was place in a primary care facility located in southern Finland. There were 14 registered nurses and 6 practical nurses from various hospital units that took part. There were four 4-hour training sessions over the course of four weeks. These included lectures, discussions, and brief online learning activities. Ten people took part in semi-structured, small group interviews to talk about what they thought about the training's substance and usefulness. The data were analysed using qualitative content analysis utilizing a traditional methodology. Results: People had three primary ideas about the training: how useful it was in general, how useful it was for them personally, and how useful it was for patients. General usefulness refers to the overall approach that the training offered on cross-cultural care, the chance to start an open conversation, and the chance to make present practices better. Personal utility refers to the chance to learn about one's own cultural traits, alter the way one thinks, get a fresh view on how one communicates, and get a reason for doing certain things that work. For patients, utility means helping healthcare providers better understand and appreciate the different cultural traits of their patients. In addition, the training's quality was brought up, and ideas on how to make it better were given. Training that helps healthcare workers learn more about their own cultural traits was seen as helpful and thought-provoking. Improved awareness might help healthcare personnel and patients talk to each other better, which is an important part of good healthcare. It seems like we will need more training possibilities in the future that can accommodate bigger groups, no matter when or where they are. We should also think about how e-learning may help.
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