The early 2020 coronavirus disease 2019 (COVID-19) pandemic was one of the most important events in recent memory. Community pharmacies stayed open because they were needed. The epidemic was so big and different that it changed a lot of people's daily lives. To be ready for future pandemic waves and other big civic problems, it's important to know how community pharmacies changed and responded in the first few weeks of COVID-19. Staff members from community pharmacies throughout Ontario, including various practice locations and specialties, were recruited via a combination of convenience, snowball, and purposive sampling methods. A semi-structured focus group interview style was used to elicit experiences. The data collecting continued until saturation was achieved. Thematic analysis was used to discern common experiences and elucidate the responses and adaptations of community pharmacy. This study comprised 39 pharmacists, registered technicians, and assistants from 11 different pharmacies. To assist pharmacy staff in maintaining treatment and services, data were categorized based on 1) the events that occurred, 2) the responses of community pharmacies, and 3) the effective and ineffective measures taken. The main conclusions were that the supply of unpaid dispensing services was breaking down, that management choices (like switching from 12-hour shifts to 8-hour shifts) were important for building resilience, and that technology was very important for making sure that high-quality pharmacy services continued. Community pharmacies need to be ready for the waves of pandemics that are expected to come in the future. This study provides valuable insights into how organizations might effectively support workers in delivering medical care and services during times of extensive civil disturbance, drawing from the experiences of the participants.